Summer sale for all swim suits - off 50%!Shop Now

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Summer sale for all swim suits - off 50%!Shop Now

FAQs

1. How do I choose the correct size?

You can view the sizing information of a product by clicking on the Size Chart just above the size options on the product detail page. This link will open a specific size chart for the selected product's category. Our size charts have predefined sizes depending on the type of product.

2. What do I do if a product is not available in my size or preferred color?

If a particular product is not available in your size or your preferred color, you can choose to be notified when we bring it back in our stock. If you are logged on to our website as a User, your email ID will be prefilled in the email text area, else you will need to enter your email ID to be notified. We will email you as soon as the product is back in stock. If a particular product in not available in your prefered color or size, you can reach out to the customer care team on 9082484566. You can also write to us on care@rovars.com. Our team will notify you over a mail or a text notification about the particular product you are looking for.

3. Is it mandatory to create a rovars.com account to shop?

Yes, it is necessary to create a rovars.com account to shop on this site. The process of creating an account shouldn't take more than a couple of minutes. Your rovars.com account will allow you to track your orders, receive the status of your orders via email as well as remain notified on exclusive offers, newsletters and much more.

4. How do I create a rovars.com account?

Simply click “Sign in” at the top of the page and enter your details under Register. You can also sign up using your Google or Facebook account.

5. What if I forget my password?

If you have forgotten the password of your rovars.com account, click on the ‘FORGOT YOUR PASSWORD?’ link next to the ‘LOGIN’ button. Clicking it will redirect you to a new page where you will be required to enter the registered email ID of your rovars.com account. After clicking "SUBMIT", an email with a link to reset your password will be sent to the registered email ID. Kindly follow the instructions on this email to create a new password for your rovars.com account.

6. How do I change my password?

After logging in, you can change your password at any time by clicking on 'Account' or 'Your Name' on the top of the page. Clicking it will redirect you to ‘My Account’. Select the ‘Settings’ tab and under ‘Personal Details’ you will find ‘Change Password’. Clicking ‘Change Password’ will open a pop-up which will prompt you for your current password and new password details.

7. I have received a password change initiation email. However, I did not raise any such request. What do I do?

If you have not raised such a request, kindly ignore this email. Your password will not be changed unless you proceed with complete new password creation steps.

8. How will I know if my order has been placed successfully?

As soon as your order is successfully placed, you will be redirected to the ‘Thank You’ page which will have your order information. An email and SMS will also be sent as a confirmation with your order related details.

9. Can I change my shipping address after I have placed an order?

We regret to inform you that once you have placed an order, you will not be able to change your shipping address.

10. Can I modify my order after it has been placed?

Once an order has been placed, it cannot be modified.

11. How will my order be delivered to me?

Depending on your location and reach, we will allocate the delivery of your order to one of our courier partners.

12. In how many days will my order be delivered?

The expected delivery date is calculated based on your location and reach. It will be mentioned on the “Thank You” page and in order related emails. We stock all our products with us and attempt to process and ship each order on priority.

13. What is your Return Policy?

Please see our Return Policy Page for more information.

14. How do I search for a particular product on the website?

At the top of every page, you will find a search box. Enter your search keyword within this Search box, and press the ‘Enter’ button on your keyboard or the button next to the text box. If you are still having trouble finding what you are looking for, kindly call our Customer Care number and we will gladly help you.

17. What if I receive a product with different design than what is displayed on the website?

We strive to deliver the product as it appears on the website. However, if it appears that the product design you received is different from what is displayed on the website, please note the following: Products with print or pattern designs may be changed on a monthly basis. If this is the case, a particular design may be discontinued or become out of stock. We will explicitly mention this on the Product's Page wherever this may be a possibility. Certain colours on the website may appear slightly different from the original colour of the product. This may be due to the display resolution of your web browsing device. RETURNS

1. Is there any particular product which is non-returnable?

To maintain strict hygiene standards of our products, we do not accept returns for swim and beachwear products.
Kindly visit our Return Policy page for more information. SHIPPING

1. When will I receive my order?

We take utmost care to deliver your order within the committed timelines. The date of delivery depends on your destination PIN code which is shared on the “Thank You” page and the order related emails and SMS.

2. Is there any shipping charge associated with the orders?

Rovars.com offers free nationwide shipping on all orders and we don’t accept COD orders.

3. If I buy multiple products in one order, will I receive all of them in a single package?

In most of the cases, you will receive your order in a single package. However, if there are bulky items or a particular product is not available with us (which is a rare possibility), you might receive your order in multiple packages.

5. How do I check the status of my order?

We update our customers via emails at every step with the status of their orders.

6. Can you ship one order to multiple addresses?

No, you can only have a order delivered at one address. Please place multiple orders, in case you want to ship them to multiple addresses.

7. Can I expect the delivery of my order on all days of the week?

You can expect the delivery of your order only on business days. Business days are all working days from Monday to Saturday, excluding national and state holidays. Also, we do try to deliver on Sundays in case a fast delivery is required.

8. Why did I receive a partial order?

This is a rare instance! However, in case you have received a partial order, this might be due to the unavailability of that item in our stock. We will send you the remaining items once we get them back in our stock. In case we cannot fulfill your purchase, we will refund you the payment made towards that product.

11. The order was not delivered in Expected Delivery Time. What should I do?


We sincerely apologize if the order was not delivered in the Expected Delivery Time. The delay may be due to:

1. External circumstances such as inclement weather.
2. External factors beyond the control of both the assigned courier service and Rovars.

13. The ordered product appears to have a defect. What should I do?

We sincerely apologize if the ordered product appears to have a defect. We further request you to:

1. Kindly do not wear the ordered product for more than 5 minutes.
2. Kindly do not wash the ordered product.
3. Kindly call our Customer Care to raise a return request as soon as possible.

For more information on the exchange request, kindly refer more information on our Return Policy, kindly visit our Return Policy